Terms of Use — Navigene Genetic Science Private Limited

Last updated: 1st September 2025

1) Acceptance & Scope

  • By accessing or ordering any service on Navigene’s website/portal/app (“Platform”), you agree to these Terms of Use (“Terms”).
  • The services offered are those listed on the Platform’s Services List (test menus, home collection, teleconsultations/genetic counseling, reports, subscriptions, etc.).
  • These Terms may change at any time; your continued use constitutes acceptance of the updated Terms. Keep checking this page for revisions.
  • Electronic contracts/“click-wrap” acceptances are legally valid under Section 10A of the IT Act, 2000; your “I Agree”, OTP, or continued use confirms consent.

2) Eligibility

  • You must be 18+ to use paid services; for minors, a parent/guardian must create the order and provide lawful consent.
  • Maintain accurate profile details (name, age/DOB, gender, phone, email, address). You are responsible for credentials, OTPs, device security, and all activities under your account.
  • We may refuse/disable accounts for policy breaches, fraud, or regulatory concerns.

3) Ordering

  • Your order is an offer; Navigene’s order confirmation (email/SMS/in-app) is acceptance.
  • All orders remain subject to service availability, sample suitability, and regulatory requirements.
  • If a booking cannot be fulfilled (e.g., logistics/availability), Navigene may cancel and refund applicable amounts as per the Refunds section.

4) Pricing, Taxes, Payment

  • Prices are shown in INR and may change without prior notice; the price applicable is the price at payment completion.
  • Prices are inclusive of applicable taxes/charges (unless otherwise stated).
  • Payment modes: credit/debit card, net banking, UPI/wallets via compliant payment gateways. (Card/UPI data is processed by third-party payment aggregators, not stored by Navigene.)

5) Home Collection, Logistics & Delivery Timelines

  • Home visit/home delivery may attract a convenience fee.
  • Reasonable efforts: typical turnaround targets are communicated at booking; delays may occur due to sample quality, logistics, instrument QC, re-runs, power/network outages, or force majeure.
  • Sample rejection/recollection: Hemolysis, insufficient volume, improper storage/transport, or identification mismatch may require recollection at no/nominal cost per policy.

6) Medical Use & Counseling Disclaimers

  • Reports are for informational/clinical use by qualified healthcare professionals only. They do not substitute for a physician’s diagnosis or ongoing care.
  • Genetic tests may require pre/post-test counseling and explicit consent as per applicable medical ethics and guidelines.

7) Communications Consent

  • You authorize Navigene to contact you via SMS/voice/email/in-app for OTP/authentication, bookings, reports, reminders, service updates, and legally required notifications.
  • Marketing communications are optional; you may unsubscribe anytime (see Privacy Policy).

8) Use of the Platform & User Content

  • Prohibited: unlawful, harmful, defamatory, obscene, infringing, misleading content; malware/automations; scraping; interfering with Platform security; attempts to reverse engineer.
  • You grant Navigene a limited license to use content you submit solely to operate/improve services.
  • Navigene may remove content and/or suspend access for policy or legal violations.

9) Information Sheets & Advice Limitations

  • Any Service Information Sheet (storage, preparation, fasting, post-test notes) is informational; follow your doctor’s advice for diagnosis/treatment decisions.
  • Navigene is not liable for reliance on general information or advice distorted over phone/email due to transmission issues.

10) Claims & Service Issues

  • Notify Navigene in writing within 10 days of report availability/delivery for issues like non-performance, missing items, or manifest errors so we can investigate and rectify.

11) Refunds, Cancellations & Rescheduling

  • Customer-initiated: We’ll try to accommodate amendments/cancellations before sample collection/processing; fees may apply where costs were incurred (logistics/kits/consumables/slots).
  • Navigene-initiated: Navigene may cancel for unavailability, regulatory concerns, force majeure, or safety; prepaid amounts are refunded where services weren’t rendered.
  • Refunds are credited to the original payment method within standard banking timelines (subject to payment gateway/RBI rules).

12) Third-Party Services & Links

  • Payment gateways, logistics partners, telehealth tools, and lab instruments may be third-party provided. Navigene isn’t responsible for third-party sites or their policies; use at your discretion.

13) Intellectual Property

  • The Platform, its UI, trademarks, text, graphics, report formats, and underlying software are Navigene’s IP or licensed to Navigene.
  • You may not copy, modify, distribute, mirror, or create derivative works except as permitted under these Terms or with prior written consent.

14) Compliance & Quality

  • Navigene endeavors to comply with applicable regulations/standards (e.g., diagnostics quality norms, accreditation where applicable) and to maintain robust QMS and audit trails.

15) Limitation of Liability

  • Navigene’s total liability for any claim, dispute, or cause of action arising out of or in connection with a specific service shall be limited to the total amount paid by the Customer for that service.
  • Navigene will not be liable for any indirect, incidental, consequential, or special damages, including but not limited to loss of business, profits, goodwill, or data, even if the possibility of such damages was communicated.
  • By using the services, the Customer acknowledges that this limitation represents a fair and reasonable allocation of risk in relation to the nature of the services provided.

16) Indemnity

  • You agree to indemnify and hold harmless Navigene, its officers, employees, and partners from claims/losses arising from your unlawful use, breach of these Terms, or violation of third-party rights.

17) Force Majeure

  • Navigene is not liable for delay or failure due to events beyond reasonable control (natural disasters, epidemics, strikes, war, acts of government, network/power failures, cyber incidents). Services may be suspended or canceled with appropriate refunds where applicable.

18) Termination & Suspension

  • Navigene may suspend/terminate access or bookings immediately for fraud, security risks, legal non-compliance, or material breach.
  • Clauses intended to survive (IP, privacy, limitation, indemnity, governing law/jurisdiction) survive termination.

19) Changes to Services/Terms

  • Navigene may modify, suspend, or discontinue any service or feature. Updates to these Terms will be posted with a revised “Last updated” date; continued use is deemed acceptance.

20) Notices

  • Official notices are sent via email/SMS/in-app to your registered coordinates and deemed received upon successful dispatch. You must keep your contact details up to date.

21) Governing Law & Exclusive Jurisdiction (Mumbai)

  • These Terms are governed by the laws of India.
  • Exclusive jurisdiction: All disputes shall lie only with the courts at Mumbai.

22) Contact

For questions or concerns please contact:

Navigene Genetic Science Private Limited
Email Id: info@navigene.in
Address: 25,25,27, Gaurav Garden, Complex, Mira Bhayandar Rd, near Deepak Hospital Road, Mira Road East, Mira Bhayandar, Maharashtra 401107

Dr. Dipanjana Datta

Consultant Geneticist & Senior Genetic Counsellor

Dr. Dipanjana Datta is a molecular geneticist with a PhD in Human Genetics from the Indian Institute of Chemical Biology, followed by a postdoctoral fellowship at Virginia Commonwealth University—specializing in neuromuscular disorders—and holds certification as a medical geneticist.

She leads in prenatal and reproductive genetics, rare disease diagnostics , nephrogenetics, and neuromuscular disorders. As a senior research scientist, she participated in the Indian Genome Variation Consortium, contributing to its major genomics efforts.Her scholarly work includes peer-reviewed publications in journals such as PNAS, Journal of Neurology, and PLOS One. She pioneered India’s first public-health-based rare disease screening clinics in collaboration with the Kolkata Municipal Corporation and holds a patent for a biomarker-based diagnostic approach in head and neck cancer.

Lakshita Chauhan

Head - Genomics, Geneticist & Genetic Counsellor

Lakshita Chauhan is one of India’s foremost and most respected genetic counselors, widely recognized for her contributions to the field of medical genetics. She is the first genetic counselor to have served the Indian Armed Forces, where she established the inaugural genetics clinic and laboratory with clinical Geneticist, New Delhi. Her journey began at the National Inherited Disorders Administration (NIDAN) Kendra under the Department of Biotechnology, where she laid the foundation as its first Genetic Counselor.

With a distinguished career spanning preconception, prenatal, postnatal, pediatric, neurogenetic, and oncogenetic counseling, Lakshita combines deep expertise in genomic data analysis with a compassionate, non-directive counseling approach. She is dedicated to helping patients and families navigate complex genetic findings, understand their implications, and find strength in the face of uncertainty.

In recognition of her groundbreaking work and leadership in the field, Lakshita was awarded the National Youth Icon Award in Genetic at 3rd National Symposium on genetic diseases held at New Delhi.

Currently, as part of Navigene, she is spearheading the development of the genetics division—building it from the ground up to position the institution as India’s premier center for genetic diagnostics and research. Alongside her clinical and research endeavors, she is a passionate advocate for rare genetic disorders, frequently engaging as a keynote speaker to raise awareness and foster understanding of children’s genetic conditions.

Lakshita Chauhan stands at the intersection of science, compassion, and advocacy—committed to shaping the future of genetics in India and empowering individuals and families through knowledge and care.

Mr. Anirvan Dam

Director, Sales-Retail

Anirvan Dam serves as the Director of Sales – Retail at Navigene Genetic Science Pvt. Ltd., where he spearheads both retail and institutional sales initiatives. Holding a Post Graduate Diploma in Business Management (PGDBM) with a specialization in Marketing, Anirvan is also an alumnus of the National Institute of Sales.

With a robust career spanning corporate and retail sales across diverse sectors, Anirvan has consistently demonstrated a deep understanding of market dynamics and customer engagement strategies. His entrepreneurial acumen is exemplified by the founding of The Kids Clinic (TKC), a pediatric healthcare venture under Kids Medical Systems Pvt. Ltd., which expanded from a single clinic in Dombivli to over 15 locations through strategic partnerships and franchise models.

At Navigene, Anirvan adopts a holistic approach to sales, integrating cross-functional collaboration to enhance the overall sales experience. His leadership is marked by the implementation of innovative strategies that drive consistent growth and elevate customer satisfaction. Anirvan is a passionate cricket enthusiast and regards traveling as a natural expression of his zest for life.

Mr. Vinod R Jadhav

Director

Vinod Ramchandra Jadhav represents the first generation of SAVA’s founding family and served as the Managing Director of the company from 2004 to 2013. After completing Diploma in Mechanical Engineering in 1990 from Cusrow Wadia Institute of Technology Pune India, Vinod worked for 13 years for world class organizations like Larsen & Toubro, Mercedes- Benz, Fiat Automobiles & Tata AutoComp Systems in various roles across Sales, Marketing, distribution, Product Management, Import-Export logistics, International Taxation & Transfer Pricing.

In 2003, Vinod founded Anagha Pharma as a global pharmaceutical trading company. The company transformed into SAVA Healthcare in 2010 after acquiring two manufacturing units in Gujarat and Karnataka and establishing an R&D center in Pune. SAVA Healthcare has been involved in International Business, SAVAVET, SAVA Herbals and CRAMS activities then on.

Vinod is Honorary member of Rotary Club of Pune Heritage, a recipient of Major Donor Crystal and “Paul Harris Fellow” Pin from Rotary International. He was recently conferred the prestigious “Diamond of the CWITAN” award from his alma mater.

Vinod is also an investor & director in various enterprises around the world and supports philanthropic initiatives in education of underprivileged children, girl child & healthcare for the needy.

At Navigene, Vinod not only served as the first investor—continuing to fund its growth—but has also supported the company’s journey over the past 13 years with vital guidance, invaluable networks, and unwavering support

Mr. Surojit Nandy

Co-Founder | Director & COO

Surojit Nandy is a seasoned entrepreneur with over two decades of experience in founding and scaling startups across diverse sectors, including healthcare, finance, real estate, and human resources.

He co-founded Navigene alongside Dr. Rishi Dixit, investing through his venture capital firm Incucapital Advisors and served as an investor and strategic advisor. Over the years, Surojit became deeply involved in various facets of Navigene’s operations, culminating in his appointment as full-time Chief Operating Officer and Director in 2024. In his current role, he oversees the company’s overall operations and spearheads key strategic initiatives.

Surojit is a Chemistry (Hons.) graduate from the University of Calcutta and holds an MBA from Symbiosis Institute, Pune. He began his career in IT consulting at Satyam Computers, working with European clients, before embarking on his entrepreneurial journey. Outside of work, Surojit is an avid reader, passionate runner, and has recently developed an interest in scriptwriting

Dr. Rishi Dixit

Co-Founder | Managing Director & CEO

Dr. Rishi Dixit is a thought leader in healthcare with over 14 years of expertise in preventive screening and diagnostics, having a strong focus on the early detection of genetic disorders. As Co-Founder, Managing Director, and CEO of Navigene Genetic Science Pvt. Ltd., he has been at the forefront of developing and implementing innovative, next-generation diagnostic solutions that bridge the gap between advanced science and real-world healthcare needs.

He has partnered with state governments across India to drive large-scale screening initiatives for hemoglobinopathies (sickle cell disease and thalassemia), especially in rural and tribal regions where the impact is most profound. His efforts combine cutting-edge technology with community engagement through Information, Education, and Communication (IEC) programs, ensuring both accessibility and awareness among vulnerable populations.

An MBBS graduate with an MBA from Sydenham College, Mumbai, Dr. Dixit blends medical expertise with business leadership to shape Navigene’s mission of advancing preventive diagnostics. Beyond his executive responsibilities, he remains actively involved in core research and development, continuously pushing the boundaries of innovation in genetic science.

Outside of work, Dr. Dixit is a passionate cricket enthusiast and nurtures a personal aspiration to learn a musical instrument.