Privacy Policy of Navigene Genetic Science Private Limited
Last Updated: 1st September 2025
Navigene Genetic Science Private Limited (“Navigene”, “we”, “us”, or “our”) values the privacy of users (“You”, “Your”) accessing our website and portal (collectively, “Website”). This Privacy Policy (“Policy”) explains how Navigene collects, uses, discloses, and safeguards Your Personal Data. By using the Website, You consent to the terms of this Policy. If You do not agree, please discontinue using the Website.
1. Definitions & Scope
Personal Data, Sensitive Personal Data or Information (SPDI), and related terms carry the meanings provided under applicable law.
Personal Data includes, but is not limited to: name, contact details, date of birth, gender, email, health or genetic data.
2. Data We Collect
2.1 Voluntarily Provided Information
You may choose to share with us:
- Registration details: name, gender, mobile number, email, date of birth, genetic/medical data, etc.
- Payment information (e.g., credit/debit card details) when purchasing services.
- Health and genetic records, medical history, prescriptions, survey/questionnaire responses.
- Feedback, participation in surveys or contests.
- Communications with customer service via phone or email.
- Reviews or user-generated content.
2.2 Automatically Collected Data
Each time You visit our Website, we may collect anonymous, non-identifiable data, such as:
- IP address, browser type, operating system, referring site, pages visited, time spent.
This data is gathered via server logs, cookies, pixel tags, etc., and is not linked to Your Personal Data. Refusing cookies may limit Website functionality.
3. Purposes of Collection & Use
We collect and use Your Personal Data for purposes such as:
- Enabling registration, account setup, and service delivery.
- Processing payments and fulfilling purchases.
- Personalizing Your Website experience and preferences.
- Providing updates, appointment reminders, reports, healthcare alerts.
- Offering support and addressing technical issues.
- Internal analytics, trend analysis, fraud prevention, and Website improvement.
- Administrative communications regarding policy changes or updates.
- Legal compliance, enforcement of rights, and cooperating with law enforcement.
4. Disclosure of Personal Data
Navigene does not trade or sell Your Personal Data. However, disclosures may occur:
- To third-party payment gateway providers, for transaction processing (secure, encrypted environment).
- To referring doctors, if You register with a prescription or referral.
- To service providers (e.g., hosting, analytics), located within or outside India, bound by this Policy.
- When required by law, court order, investigation, or to protect safety and rights.
- In connection with mergers, acquisitions, or restructuring, where the new entity assumes usage consistent with this Policy.
- Aggregated, non-identifiable data may be shared with business partners for business purposes.
5. Security Measures
We implement reasonable security controls, including encryption and physical safeguards, to protect Your Personal Data against unauthorized access, alteration, or destruction. However, absolute security cannot be guaranteed.
Navigene will, upon Your request, allow review and correction of Your Personal Data where feasible. We are not responsible for data authenticity supplied by You, but corrections will be accommodated to ensure integrity.
In case of Force Majeure events (e.g., hacking, fire, natural disasters), Navigene is not liable for resultant data loss or misuse.
6. Your Rights & Choices
- You may choose not to provide information; however, mandatory fields or data might limit service access.
- You can update Your Personal Data at any time; previous versions may be retained for recordkeeping.
- You may opt out of marketing communications by clicking “Unsubscribe” or contacting us.
- Cookies can be disabled via browser settings or add-on settings, but doing so may impair features like login, cart, and downloads.
7. Legal & Regulatory Compliance
This Policy applies to all Personal Data processed via the Website.
Data may be stored or processed internationally, with trusted service providers, in compliance with applicable laws.
Navigene may update this Policy from time to time without explicit notice; changes will be posted on the Website with an updated “Last Updated” date.
Use of the Website post-changes implies acceptance of the revised Policy.
Any disputes arising hereunder are governed by the laws of India and All disputes, claims, or controversies arising out of or in relation to this Policy shall be subject to the exclusive jurisdiction of the courts located in Mumbai, and you hereby consent to the exclusive jurisdiction and venue of such courts.
8. Acceptable Use
By using the Website, You agree not to upload or transmit content that is:
- Unauthorized, defamatory, obscene, harassing, infringing, false, or misleading.
- In violation of laws or poses threats to public order, national security, or religious harmony.
- Harmful to minors, viruses, malware, or designed to corrupt systems.
Violation may result in immediate termination of access.
9. Contact
For questions or concerns regarding this Policy or Your data rights, please contact:
Navigene Genetic Science Private Limited
Email Id: info@navigene.in
Address: 25,25,27, Gaurav Garden, Complex, Mira Bhayandar Rd, near Deepak Hospital Road, Mira Road East, Mira Bhayandar, Maharashtra 401107